Thank you for shopping with Rambuke roots (Pvt) Ltd. We value your satisfaction and strive to provide you with the best possible experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
We accept returns within 14 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must also be in the original packaging.
Once we receive your return and inspect the item, we will notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment. The refund amount may exclude any shipping charges incurred during the initial purchase (if applicable).
If you would like to exchange your item for a different size, color, or style, please contact our customer support team within 24 hours of receiving your order. We will provide further instructions on how to proceed.
Certain items are non-returnable and non-refundable. These may include:
If your item arrives damaged or defective, please contact us as soon as possible. We will arrange for a replacement or issue a refund, depending on your preference and product availability.
You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label (if applicable).
Refunds and exchanges will be processed within [X] business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Email: dillont0777@gmail.com
Phone: +94 77 338 6699
Address: No. 20, Frances Road, Colombo 6, Sri Lanka
Last updated: 2026-03-17